We purchase our diamonds and gemstones from recognised diamond trading centers around the world. They are located in Beijing, Mumbai, Antwerp, Johannesburg, New York and Tel Aviv. Each trading center is dedicated to trading only ethically sourced diamonds in line with the Kimberley Process Certification Scheme and other various global institutions.
If you would like more information regarding how we source our diamonds, please contact us on +1 (800) 615 1345 +1 (800) 615 1345.
For now, we don't have showrooms or stores in the US. However, you can book a virtual appointment on the website to speak to one of our Diamond Experts who will be able to help you find the perfect jewelry online free of charge and with no obligation to purchase!
We have 6 showrooms located across Canada in Toronto, Montreal, Vancouver, Calgary, Edmonton and Ottawa.
Did you know that we offer online consultations? If you can't find a shop near you, book a virtual appointment to speak to one of our Diamond Experts who will be able to help you find the perfect jewelry - for free!
No, you are welcome to walk in without booking an appointment.
However, at times our Diamond Experts are busy with other clients. We recommend booking an appointment to avoid waiting and get the most out of our service.
If you'd like to book a virtual or an in-store appointment, click here or call us on +1 (800) 615 1345 +1 (800) 615 1345.
The jewelry industry is stuck in the past, we’re here to do things differently.
Before Austen & Blake, there were two choices: over-priced luxury pieces or cheaper off-the-shelf styles. With us, there are no compromises.
We offer the best of both worlds—custom-made jewelry, exclusive customer care and great value for money.
Although we are a young jewelry company, we’ve got a long track record as jewelry makers and our founding family has four generations of jewelry expertise.
We started out making jewelry for other brands to sell, then removed the middlemen so we could design beautiful jewelry directly for and with our customers, who save up to 60% compared to traditional jewelers.
In 2012 we started planning the business and in 2018 we opened our first store in Manchester. A website quickly followed, along with 15 new stores and an ever-expanding digital presence due to high demand, bringing exquisite made-to-order jewelry to people across the UK and around the world.
Our service starts with you: your style, your funds, your vision. We help you choose the best metals and diamond carat, clarity and color to build a breathtaking design that brings your ideas to life. Your design is then hand finished and set by our master craftspeople, creating a special and truly personal piece you can treasure forever.
Don’t stress if you don’t know where to start. We know the nerves of prepping to get down on one knee, and we’re here to help you get it right. Our team will talk you through everything you need to know about buying a diamond ring from what lifestyle factors to consider, to the most flattering styles for different hand shapes.
We want you to feel confident you’ve made the right decision and - most importantly - excited to pop the big question!
We are sure you'll love your jewelry however, if for any reason you'd like to return it, you can do so in-store and via post. Please refer to our returns policy for the full details.
If you have any questions about returning your order please contact us on +1 (800) 615 1345 +1 (800) 615 1345.
We pride ourselves to be excellent craftspeople but in the unlikely event that a piece of jewelry appears faulty, please contact customer services via email or on +1 (800) 615 1345 +1 (800) 615 1345 as soon as possible.
The item must be unworn and unused in order to be returned. After inspection, we will be able to replace or refund the item for you.
Yes, we can resize most ring styles. Unfortunately, due to the nature of the design, it is not possible to resize rings that have been engraved, eternity rings, or rings that need drastic resizing. Head to our ring size guide to learn more by clicking here.
If you need help with a ring that needs resizing, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
For plain bands, certain side stone, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days after receiving your item.
Yes, in most cases we can engrave your ring. Here are some things you need to consider before getting your ring engraved:
You must order the correct ring size if you are looking to get your ring engraved. Find out how to find your ring size using our ring size guide.
If you would like to learn more about our engraving service, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
If you would like to speak to us regarding a cancellation, please contact our Customer Care Team on +1 (800) 615 1345 +1 (800) 615 1345 or email service@austenblake.ca.
It may take between 8-10 working days for your refund to be processed, depending on the method of payment used.
Orders must be collected within 90 days of arrival at the store. Uncollected orders will be automatically cancelled and subject to a 30% restocking fee of the full order value.
For now, we don't have showrooms or stores in the US. However, you can book a virtual appointment on the website to speak to one of our Diamond Experts who will be able to help you find the perfect jewelry online free of charge and with no obligation to purchase!
We have 6 showrooms located across Canada in Toronto, Montreal, Vancouver, Calgary, Edmonton and Ottawa where you can meet our Diamond Experts and try on jewelry. You can walk in or book an appointment by contacting our customer care team on +1 (800) 615 1345 +1 (800) 615 1345 or heading here online.
As men’s rings tend to be larger in size and design, more metal is used to make them. When compared with women's rings, the price of men’s rings seems to be higher, when in fact the price is relative to the amount of metal used weight for weight.
If you would like to discuss pricing or have any other query, contact us on +1 (800) 615 1345 +1 (800) 615 1345 or email service@austenblake.ca.
If you wish to return your order for any reason, we allow up to 30 days from the time your order was dispatched. Please refer to our returns policy for the full details. The jewelry returned must be unworn, in pristine condition with the tag still on.
If you wish to return your order for any reason, we allow up to 30 days from the time your order was dispatched. Please refer to our returns policy for the full details. The jewelry returned must be unworn, in pristine condition with the tag still on.
If you need help arranging a return, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
In most cases, we can offer an exchange if you are not completely satisfied with your purchase. Unfortunately, we cannot exchange items that are engraved or created using our bespoke jewelry service. Please visit our Returns & Refunds page for more information on this.
If you would like help exchanging your order, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
If you wish to return your order for any reason, we allow up to 30 days from the time your order was dispatched. Please refer to our returns policy for the full details. The jewellery returned must be unworn, in pristine condition with the tag still on.
We are sure you'll love your jewelry but, if for any reason you'd like to return it, you can drop it in one of our stores around Ireland and via post (tracked, insured delivery). Please refer to our returns policy for the full details. The jewellery returned must be unworn, in pristine condition with the tag still on.
If you have any questions about returning your order please contact us on +1 (800) 615 1345+1 (800) 615 1345.
It may take between 8-10 working days for your refund to be processed, depending on the method of payment used.
If you would like to speak to us regarding a refund, contact us on +1 (800) 615 1345 +1 (800) 615 1345 or email service@austenblake.ca.
We accept all major credit and debit cards, PayPal and bank transfer. Please refer to our payment options page for more information.
If you would like to pay over the telephone or wish to discuss payment options, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
If you are having issues placing a payment and your card details have been rejected, please check you have entered the below information correctly:
If you are still experiencing issues, please get in touch with us on +1 (800) 615 1345 +1 (800) 615 1345.
If you would like to pay using two cards you need to make sure that both cards are registered to the same address and have the same name on the account. To place a payment with two cards, please contact our team on +1 (800) 615 1345.
The payment can take between 2-3 days to be processed.
If you would like to speak to one of our advisers, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
For orders delivered to the US, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $40 applies to orders delivered to US when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
For orders delivered to Canada, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $50 applies to orders delivered to Canada when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.
For orders delivered to US, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $40 applies to orders delivered to US when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
For orders delivered to Canada, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $50 applies to orders delivered to Canada when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.
Absolutely, you can arrange to collect your order from your nearest store. Click here to check which store is more convenient for you.
If you would like to arrange this, you can book a collection appointment online or by calling us on +1 (800) 615 1345+1 (800) 615 1345. In order to pick up your jewelry, you will need to bring with you and show a photographic ID, such as a passport or driving licence.
If you've bought a custom item, the delivery lead time is 2-3 weeks. After receiving a confirmation email, you will be updated via email regarding your delivery. On the day your order is dispatched, we will send you an email to confirm the expected delivery date, along with the tracking number and delivery company details.
If you require any further information regarding delivery, contact us on +1 (800) 615 1345 +1 (800) 615 1345 or email service@austenblake.ca.
Yes, you can choose to do so. We will also require further identification documents to deliver to an alternative address.
Contact our team on +1 (800) 615 1345 +1 (800) 615 1345 or email service@austenblake.ca for further assistance.
We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewelry is insured in the event of loss, theft or damage, until it is signed for.
If for any reason, you wish to return your order, it is your responsibility to insure your jewelry during transit. We do not accept any responsibility for any items that are lost during transit on the way back to us.
If you would like to discuss this matter further, contact us on +1 (800) 615 1345 +1 (800) 615 1345 or email service@austenblake.ca.
Your order will arrive in plain and discreet packaging to minimise the risk of theft. This is in accordance with our secure packaging in transit policy, where our external packaging makes no reference to our brand name or the type of item that is inside. Don’t worry though, your order will be beautifully packaged on the inside!
If you have any questions on this, contact us on +1 (800) 615 1345 +1 (800) 615 1345 or email service@austenblake.ca.
We offer different resizing services, depending on your ring type and design complexity. Worn items can be resized with the exception of full eternity rings. Please refer below for our resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.
For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days of receiving your jewelry. For resizing that exceeding two sizes, we will charge a fee of $69. For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed for suitability for resizing or whether they will need to be remade. In both cases, resizing will be complimentary up to two sizes up and down, anything above two sizes will incur a minimum charge of $69.
Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of $69. For half and three-quarter eternity rings, due to the nature of the setting, these rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for a cost. The price will depend on the cost difference between sizes with a minimum charge of $69.
For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to two sizes up or down within 30 days after you receive your jewelry. For resizing exceeding two sizes, we charge a fee of $69. All rings will be assessed by our team prior to confirming the price. Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.
We don't offer complimentary resizing for bespoke orders but where the resizing is possible we can do it for a fee of $69.
Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you.
This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance.
It will then be clarified whether the size change should be carried out.
Bespoke orders cannot be refunded but can be exchanged. A charge applies depending on what the order is exchanged with. Please email service@austenblake.ca
or call +1 (800) 615 1345 to speak with our team for more information.
Our jewelry is resized at:
A&B Logistics, Unit 114/115F
The Big Peg, 120 Vyse Street
Birmingham, B18 6NF
Our jewelry is handcrafted by our talented craftspeople and inspected thoroughly to ensure it meets our high standards.
In the unlikely event that there is a manufacturing fault, we offer a Lifetime Manufacturing Warranty, where we will fix your jewelry free of charge.
If you have a question regarding our Lifetime Manufacturing Warranty or need to send your item for repair, please contact our Customer Service Team. We will assess your jewelry once it is received and you will be contacted should any charges apply.
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