Silvia was amazing, bought both an engagement ring and wedding band. She was very helpful and friendly. The store was lovely and clean. We had a great... experience and would definitely use again.

I recently purchased an engagement ring from Austen and Blake, and my experience was amazing. From the moment I walked through the door until I receiv...ed my ring, the experience was very pleasant, and the communication with their team was excellent. They crafted the perfect ring based on my specifications, the diamond and gold quality are great and most importantly, my fiancée loves it!

Silvia was really great and helped me pick my wedding ring! She was very patient as I was so fussy with picking a ring. She was kind and offered me so... many choices. For the first time in my life I actually picked a ring after I went all around Hatton Garden. Thank you Silvia!! You made our day ❤️

Got our weddings rings but Austen & Blake. The staff were so friendly and the rings look amazing. Special shout out to Charlotte who made our expe...rience so personal and one to remember

Fantastic service, flexible seeing me between meetings and the ring is perfect, would definitely recommend. Haifa was incredibly helpful and responded... to every question I had, helping finding me the perfect diamond and ring.

Our initial experience in store and sample ring was good. However we wanted to make a simple change as that’s what a sample is for right? When t...he ring arrived to store which we designed it was totally wrong and not even close on the shape and sizing. This was quite rudely dealt with by the store manager Charlotte with not one apology, it was like we was the inconvenience? All she kept saying was it was the same product code? How can a ring that’s totally different to a sample be the same product code?! To cut the long story short we requested a full refund as this store really spoilt something that was suppose to be a special engagement ring. They will also lure you in stating a two week lead time but then say it’s four weeks. Absolute disaster, they completely took away the excitement from the engagement. Do yourselves a favour and use the other jewellers in the area for a more professional bespoke service who actually understands diamonds and who are also willing to look after their customers. After our experience with another jeweller in the area we cannot even call Austen&Blake London a jeweller - it's just a store with sales people. Anyone can go on the website and pick the ring, that's basically what they do there. Avoid.

I couldn't have found someone more helpful in this industry than Haifa. I had a situation where I had purchased a ring from another jewelers and it di...dn't get delivered when it was supposed to. After speaking to the jewelers, there had been an error on the system and it was out-of-stock. This was on the Thursday and I was flying to Rome on the Saturday where I wanted to propose, so I had little time to try and sort something out. I turned up to Austen & Blake half an hour before they closed, understandably stressed, but Haifa was so professional with helping me select something that my girlfriend would like. The ring size I had measured was a size which Haifa suggested was far too big, and we went for one that was 3 sizes smaller. This shows how good she is at her job as it was actually perfect! Coming in so late, Haifa was more than happy find a solution past her working hours, so a massive credit to her. Everything went really well with the engagement and a massive part of that is Haifa, so I would thoroughly recommend anyone to go and see her if they're looking for a ring.

Haifa was an exceptional asset to my engagement ring hunt. She was very open to my requirements, was never pushy, and made sure I was happy at every s...tep of the way. I fully trusted her judgement, and at no point did I think she was just trying to increase the price. A true, honest saleswoman that made the whole process a joy. Overall I truly believe I got a great price for the ring I bought, everyone is in absolute awe. Thank you A&B!

Absolutely smashing customer services from the get go. Working with both James and Jess from day one to customise the perfect engagement ring and wed...ding band was an enjoyable and exciting journey.

We had a wonderful experience in the London store, choosing an engagement ring. Haifa was so helpful and knowledgeable, and helped us pick out the p...erfect ring. Would definately recommend.

4 months ago I walked into Austen and Blake's London office with the intention of purchasing an engagement ring for my long term girlfriend, but absol...utely zero knowledge of the process involved, or what I could get for my budget. I met Charlotte in the office, and from the moment I walked in she was phenomenal. Thanks to my lack of knowledge on engagement rings, I was incredibly nervous, but Charlotte couldn't have made the process any easier. Charlotte first explained what the process for buying an engagement ring would look like, asked for my budget, and then explained what I would be able to buy for the budget and the diamond qualities that I would be able to adjust, such as size, cut quality and colour. Charlotte showed me a great number of diamonds, demonstrating how varying each of the qualities such as colour would look on the diamond. Within the first session I was already able to prioritise diamond qualities, and not once did Charlotte ever try to get me to raise my budget or to sell me a diamond I couldn't afford. We spent 3 sessions looking at diamonds and in the end settled on a ring that I was incredibly happy with, that fit perfectly within my budget and was beyond my wildest dreams. The diamond we ended up choosing was absolutely perfect, my now fiancee was beyond happy with the ring. I went from being very nervous and completely in the dark to a diamond expert in just 3 hours and I owe it all to Charlotte and the team at Austen and Blake. I couldn't have asked for a better service, everything was perfect. If you are reading this and you are like me, clueless and apprehensive about the process to come, please book an appointment with Austen and Blake and they will guide you seamlessly through buying an engagement ring. I was going overseas for a month to propose and Charlotte even extended the period to adjust the ring size so that I would have time to bring the ring in for adjustments when I was back. Thank you Charlotte and Austen and Blake, you are outstanding!

Haifa at Austen & Blake was AMAZING. The knowledge and advise she provided was so useful and definitely needed! My Fiancée loves her ring a...nd it’s exactly what I envisaged getting made for her. Couldn’t recommend A & B enough.

Tried to visit them on a Sunday at the start of December, apparently you need to book an appointment and you can’t just walk in to talk to someo...ne. Thankfully though, I was able to talk to a staff member for about 30m before her appointment turned up. I left my number and asked them to call so I could purchase a ring. It’s the end of the month now and still no phone call.

Jess was lovely- she spent hours with us picking the perfect engagement ring. Really bespoke service and nothing was too much of an ask. She had a lov...ely, easygoing approach and brilliant customer service. Can’t wait to come back and try my ring once it’s ready ????

Fantastic service, went in and enquired at midday, had an appointment and everything wrapped up in an hour, amazing friendly service! Jess was amazin...g showing me all the options especially being my first time looking for engagement rings! Would highly recommend!

So happy with our wedding and engagements rings/bands, they’re exactly what we wanted. Amazing and very informative service by Haifa at A&B,... would highly recommend for anyone looking to get their engagement or wedding rings from A&B London branch.

Had a video consultation with Jess at the London store and the experience was excellent from start to finish. Jess text and called exactly on time, an...d was very engaging during the call. I felt supported with the decisions I made with the specifications. So far, I cannot fault the service received and look forward to receiving the finished article in due course! Thanks again, Jess!

I had an amazing experience at Austen & Blake London, all thanks to Haifa! She guided me and my partner expertly through their stunning collectio...n and helped us choose the perfect diamond ring. Haifa's knowledge and exceptional customer service made this special purchase even more memorable. I highly recommend Austen & Blake and thank you for making this important decision so easy!

Charlotte and Jess at Austen & Blake jewellery store in London provided exceptional service during my visit. Charlotte took her time to patiently ...guide me through the exquisite collection of engagement rings, ensuring that I understood the unique features and qualities of each one. Her expertise and dedication made the experience truly memorable, and I left the store feeling confident and excited about my purchase. Charlotte's exceptional customer service is a testament to the quality and professionalism of Austen & Blake, and I would highly recommend them to anyone seeking the perfect engagement ring.

We would like to take the time to thank Haifa and the team at Austen & Blake London. Haifa especially for her knowledge and patience when helping ...us choose a ring for my wife's 40th birthday. It arrived earlier than expected and we loved that the team were so excited for us when we arrived to pick it up, it really felt joyful, the whole experience was effortless and not pushy. I would 100% recommend buying from this wonderful team. Thank you again we are delighted :)

I absolutely have to give a big shoutout to Austen & Blake! My journey with them in selecting my engagement ring has been nothing short of incredi...ble. The way they handle their business with the utmost professionalism, trustworthiness, and transparency has truly been a breath of fresh air. I'd like to personally commend Haifa, the exceptional Sales Consultant who has guided me every step of the way. Her dedication to keeping me well-informed and engaged throughout the process has been remarkable. Heartfelt gratitude for this wonderful experience!

Jess at Austen&Blake was very helpful and professional. She answered all my questions and was very knowledgable. The process of choosing my diamon...d specifics was seamless and she reassured me the ring I picked is an excellent choice. Can’t recommend coming here more than enough, prices great and a warm welcome :)

Jess Reid was extremely helpful and answered all the questions we had in trying to find the perfect engagement ring, she was very friendly and replied... very promptly to email queries too; she also gave practical advice on caring for the ring afterwards which was very useful! She was a great help in aiding us to find the perfect ring and provided continuity as we could directly liaise with her in our multiple visits, she also gave great attention to detail and helped us find the exact specifics we were looking for. We’ve just collected the ring and it looks beautiful and very happy with it!

True to form I ordered my ring at the very last minute. Still within the 3 week window, but far too close for comfort. As the big day neared closer I ...realised there was a possibility I wouldn’t get the ring in time. I made contact with a wonderful lady named Haifa and she went above and beyond to ensure I got the ring in time. The day went down without a hitch. The ring is beautiful. Many thanks to all at Austen & Blake.

I’d like to express my deepest gratitude to Haifa and the team at Austen & Blake London for their remarkable assistance in helping me find t...he most perfect engagement ring for my partner. From the moment I stepped into their showroom, I was greeted with warmth and professionalism. Haifa took the time to understand my preferences, budget, and most importantly, the unique qualities that define my partner’s taste. Haifa’s expertise and guidance were invaluable in navigating the vast selection of exquisite engagement rings. I cannot emphasize enough how grateful I am to Austen & Blake for their unwavering commitment to customer satisfaction. The level of care and attention they extended to me throughout the entire process was exceptional. It was evident that their goal was not merely to make a sale, but to create lasting memories and foster happiness. To anyone seeking an engagement ring or any other piece of fine jewelry, I wholeheartedly recommend Austen & Blake Jewellers. Thank you, Austen & Blake, for helping me find the most perfect engagement ring and making this milestone moment in my life truly extraordinary.

We got a beautiful ring from Austen & Blake! Really friendly staff and so helpful and informative, without being pushy. We’re so excited to ...get married now!

I had my proposal diamond ring also after 6 months we had our wedding rings from Austen & Blake and ait was always smooth and efficient. Also they... corrected the size once and mattified for free. We've been totally appreciated with our experience here. Highly recommended!

Haifa made our engagement ring shopping such good vibes! She was easy to chat to and very knowledgeable. We found the perfect rings & felt comfort...able as a LGBTQ+ couple. 100% recommend Austen & Blake.

Haifa has been amazing from start to finish. Very knowledgeable and friendly. She made us feel very comfortable but was not pushy or "sales-y&quo...t;. She helped us choose the perfect rings that matched our personalities. Delighted with the service. Thank you!

I had a great experience with Austen & Blake where my partner and I bought my engagement ring. Jess has been really helpful in facilitating our ch...oice and answering all our questions. I appreciated the way they supported us in resizing it and making some changes to the prong setting. Overall, a great experience; we highly recommend them and Jess in particular. Thank you! AF & LG

Mariam was so helpful from the beginning till the end of the process. She was very thorough in making sure the fit was perfect and clearly explained a...ll steps and differences in diamonds. 10/10 will come back again and recommend to all friends and family.

A wonderful experience! Mariam was so helpful and accommodated my every need. The whole team were so friendly and helpful and provided all the knowled...ge required to make a tricky decision in choosing the perfect engagement ring.

Mariam was great! She was really patient and helpful while we looked through all of the ring options and helped us pick out something we’re thri...lled with. We can’t wait to get it!

Fantastic service and experience, Mariam knew exactly what we wanted and helped us select our perfect rings. Process could not have been smoother. Tha...nks Mariam!

Great experience at Austen & Blake London! Haifa and the team were fantastic guiding me through the process of buying an engagement ring. They wer...e very honest and transparent and made the whole experience an enjoyable one. Would definitely recommend checking them out if you are looking for an engagement ring!

Great experience at Austen & Blake London! Haifa and the team were fantastic guiding me through the process of buying an engagement ring. They wer...e very honest and transparent and made the whole experience an enjoyable one. Would definitely recommend checking them out if you are looking for an engagement ring!

I bought an engagement ring from here a few weeks ago and couldn’t recommend the place enough. It’s difficult knowing where to go when the...re are so many options but I’m glad I picked Austen & Blake. Charlotte was absolutely lovely and made the (slightly overwhelming) process really easy. She talked me through the different types of bands, different diamonds etc. and my fiancé has come away from the process with a beautiful ring that she loves!

Visited the Austen & Blake new shop over a couple of weeks ago as I was looking to buy a diamond bracelet for my sister's 30th birthday. The staff... are super friendly and knowledgeable and I loved how customisable the jewellery is - I found the perfect one!! Huge thanks to Jurgen for helping me choose my bracelet - I received it today and it looks beautiful. x

I cant express enough how happy I am with Austen and Blake london, the website was really easy to use and the prices are very reasonable. The staff we...re lovely especially Mariam she was very helpful and set me on the right path to choose the perfect ring. Thank you so much, highly recommend!

Lovely bunch of ladies, made sure I felt welcome and went through the whole process bit by bit. They made sure I felt very comfortable and helped me c...hoose the right product. Would highly recommend to anyone. All of them were very friendly and you could go to all of them to get to the right product!

I contacted Charlotte from Austen and Blake London for a proposal ring for my partner. Charlotte was absolutely wonderful and patient with me in under...standing the design I was looking for and her enthusiasm really helped me in choosing the best ring for my partner. I can't thank her and A&B enough for the wonderful journey and would recommend anyone looking for a dream ring for their partners. Niraj

We had our rings sorted out by Charlotte and for our engravings, Mariam helped us out. They were very professional and they knew what they were talkin...g about! 5 star service! Prices were reasonable as well and they would adjust according to your budget.

Fantastic service. Charlotte & the team were incredibly helpful in helping to choose the right engagement ring, have it made bespoke, and then del...ivered within a few weeks. Would highly recommend!

Jess is very knowledgeable about jewellery. Super friendly and easy to talk to. Customer service is to the highest standard. Feels like I'm talking to... a friend. Zero pressure in her presence!!!

Great experience with all staffing team, very nice, warm, welcoming and full of laughter. Jessy was real nice, took her time to explain every question.... Thank you for your support.

Firstly We Had A Great Time Buying Our Engagement Ring..And Returning For The Actual Diamond A Few Weeks..Later..Mariam Was So Helpfull Throughout..Al...ong With The Team..Very Friendly Making My Fiancee And I Feel Really Comfortable..We Have Reccomended This To Good Personal Friends And Will Be Buying Our Wedding Rings Here Later..x

I had a lovely experience with Mariam yesterday. She looked after my parents and me as I was hunting for the perfect diamonds and settings for two rin...gs. She was extremely accommodating, friendly and knowledgeable about the various styles and combinations of engagement and wedding rings. She was especially committed to coalescing on what was right for me, as opposed to closing a deal. Definitely recommend!

Haifa was absolutely amazing! The service was outstanding. I was so picky about what gem I wanted and Haifa went out of her way to WhatsApp me photos ...and find my perfect gem and made the whole experience so exciting. Such a first class service, I could not recommend more. The most beautiful jewellery and jewellers! Thank you :)

I recently bought a diamond eternity ring from Austin & Blake shop in London. Although I knew exactly what I was looking for but I must admit thei...r search engine and ability to choose diamond clarity and cut made a whole process so much easier. Their sales consultant, Haifa was super helpful and answered all my queries. I highly recommend!

Great customer service. Charlotte was extremely helpful and welcoming and made sure I got the right tennis bracelet for my wife. Will definitely be r...eturning in the near future for more diamonds!

Huge thank you to Haifa Zangana for providing me and fiancé with a great experience from beginning to end (engagement ring search) Kept me upda...ted with progress of my order, communicated well and was very knowledgeable with any questions I had. Austin Blake Highly recommend!!!

We had such a lovely experience at Austen & Blake (London). We really enjoyed choosing our ring, it was a very fun and enjoyable experience. Maria...m was so kind, helpful and very patient with us, especially when we kept changing our minds. We are over the moon with our ring and would definitely recommend to all of our friends

"Charlotte, Haifa - where do I begin?! From the moment I stepped into Austen & Blake London there was nothing but down to earth help. I came ...in with an idea of what engagement rings I wanted to see and there it was, all laid out and ready for me to see. There was no rushing, no hard sales pitch, just two honest people who wanted to help me create the perfect ring. Both of you made the whole process so easy and I can't thank you enough for going out of your way to accommodate my situation. To anyone reading this, if you're overwhelmed by the choices in Hatton Garden stop right there, Austen & Blake is where you need to go! Again, Charlotte and Haifa, thank you so much. Looking forward to coming back soon for some champagne and celebrations with my partner. ❤️

Very good experience! Miriam was excellent in designing a bespoke ring for us and in advising us on size, diamond shape, clarity and colour, coming up... with the perfect design for us. Very professional service and really lovely people to deal with...they also offer DOCG prosecco and beer to celebrate finding the perfect ring!

Had a great experience getting an engagement ring. Mariam and the team at the London store are so friendly and helpful, it made the experience stress ...free and fun :)

Absolutely loved this experience. Charlotte and the staff were so wonderful and really eased all the fears I had. Would absolutely recommend their ser...vice. Undoubtedly the best in Hatton Garden!

Absolutely loved this experience. Charlotte and the staff were so wonderful and really eased all the fears I had. Would absolutely recommend their ser...vice. Undoubtedly the best in Hatton Garden!

We have had a wonderful experience with Austen and Blake in their Hatton Garden store. Lucy was exceptionally helpful and took the time to talk us thr...ough all our options and even ordered a sample of the design we liked so we could see it prior to purchasing. Would highly recommend for a stress free and knowledgeable experience.

Had a very positive experience in Austen & Blake. Visited to get a present for my Mum for her birthday. The staff were extremely knowledgeable, di...dn't put pressure on buying a product, but helped a me choose the perfect necklace. Great value for money too! Will certainly go back

Definitely choose this jewellers out of any at Hatton Garden. We shopped for my engagement ring and both of our wedding rings. Jurgen was extremely he...lpful but not pushy (like the other jewellers on the road) and made it very personal to us. The choice is fantastic but also cheaper, yet the same quality as other jewellers in the area. Jurgen (apologies if I'm spelling that wrong) thank you so much for making our time so special and for the pub tips too! Laura and Will.

Great experience from beginning to end. Jovita made it easy and I felt confident and in control of the process throughout. I recommend this place 100%..., they have a great selection and customer service is on point! Very competitive offers and a fantastic selection of jewellery. Thank you guys for finding me the perfect diamond earrings!

My sister and I visited Austen and Blake looking for a birthday present for our mum. The whole experience was amazing, the staff were so helpful and f...riendly and we ended up buying a really beautiful pendant that was great value for money aswell!

This is my second Austen & Blake purchased having visited them at their Manchester store. Their London flagship not only matched my experience but... exceeded my very high expectations. Unlike most Hatton Garden stores, they are not trying to sell to you but are there to create something at the best possible price. They sourced a specific stone for me and had it ready in 2 weeks, yes a custom ring in 2 weeks. Don't bother wasting your time buying from the same stock pieces elsewhere, Austen & Blake is the jeweller of the future.

Visited a few days ago with my sister to get a necklace for our mums birthday. The staff were so helpful and patient (we were very indecisive) so many... beautiful items and so reasonably priced. I could have bought the whole shop. We will be back!

Had an amazing time at the Austen and Blake store looking for a gift for my mum. Staff were so helpful and provided much needed insight into jewellery... that I definitely needed before making a purchase.

I went to Austen & Blake to get a bracelet for my sister's birthday and I must say I had a very good experience. The customer service was really g...ood and it was great value for money. Would definitely recommend this place!

Visited Austin and Blake over the weekend to look for a bracelet for my daughter’s 21st. I have to say that I had no idea where to start from, ...but all the consultants were very helpful, especially Jurgen who assisted me. I left very happy as I am sure my daughter will love her new bracelet. Looking forward to receiving it!!

Went to Austen & Blake to get a bracelet for my sister, the customer service was great - they were very helpful and it was great value for money. ...My sister loved her bracelet!

Nothing less but pleased by the customer service and support I needed to find the perfect present for my partner. Competitive prices, broad selection ...and excellent communication. I can highly recommend.

Had the best experience when choosing a special christmas present for my mum. Corey and the team were really helpful and gave me great advice, would d...efinitely recommend