For orders delivered to US, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $40 applies to orders delivered to US when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
For orders delivered to Canada, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $50 applies to orders delivered to Canada when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.
Any item purchased has to be collected within 90 days of delivery to the store. If the order is not collected within 90 days, it will be automatically cancelled and subject to a 30% restocking fee of the full order value.
Most of our products are made-to-order by our expert craftspeople, this enables us to pass on the savings directly to you, we make your chosen jewelry to order. This usually takes between 2-3 working weeks and 3-4 working weeks for bespoke items. Quick delivery jewelry is ready to be shipped and will be with you in 2-3 working days. Once your product has been dispatched we will email you a tracking number, to allow you to track your order.
All our products are individually labelled with specific delivery times given on product pages.
Updates regarding your order should be available approximately two weeks after it has been placed. Once your product has been dispatched you will receive a tracking number via email, which will allow you to check the status of your delivery. If you have any issues regarding tracking your order, please email us at service@austenblake.ca so we can look into this for you.
If a delay in your delivery should occur, we will keep you updated on your order's status and provide a new delivery date. We will not be held responsible for any loss you may suffer on account of late delivery or cancellation of your order.
If for any reason you wish to have your product delivered to an alternative address to your billing address, we require the following information from you:
A copy of the payment card holder’s photo ID - passport or driving license is recommended.
A copy of a recent utility bill or bank statement - dated from the last three months, in order for us to verify your billing address.
VAT is eligible for all shipments inside the EU. If you are located outside of the EU territory or in a country which is exempt from VAT, simply contact our Customer Care Team +1 (800) 615 1345 so they can help you place your order over the telephone.
If you have any further questions about your order or wish to get in touch, simply email us at service@austenblake.ca or contact +1 (800) 615 1345 +1 (800) 615 1345 where you can speak to a member of our Customer Care Team.
We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewelry is insured in the event of loss, theft or damage, until it is signed for.
If for any reason, you wish to return your order, it is your responsibility to insure your jewelry during transit. Unfortunately, we do not accept any responsibility for any items that are lost during transit when they are being returned.
If you would like to discuss this matter further, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
Of course! Simply contact our customer care team or submit an online form if you wish to make an appointment.
If you would like to learn more about our jewelry valuation report, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
Your order will arrive in plain and discreet packaging to minimise the risk of theft. This is in accordance with our secure packaging in transit policy, where our external packaging makes no reference to our brand name or the type of item that is inside. Don’t worry though, your order will be beautifully packaged on the inside!
If you require any assistance, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
For orders delivered to US, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $40 applies to orders delivered to US when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
For orders delivered to Canada, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $50 applies to orders delivered to Canada when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
If you would like to discuss this in more detail, contact us on +1 (800) 615 1345 +1 (800) 615 1345.
We don't offer gift cards at the moment but if you are buying a gift, our 30-days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product.
All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 7-10 days to be processed.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange.
Resized items are not eligible for return or exchange.
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