We offer resizing options depending on your ring type and complexity. Worn items can be resized except for full eternity rings. Refer to the below for the resizing process and additional information.
Our team is always available to help if you have any questions regarding your ring size.
Engagement & diamond rings
For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days after reception of the item. For any resizing exceeding two sizes, we will charge a fee of $69.
For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade.
In both cases resizing will be complimentary up to two sizes up and down, anything above two sizes will incur a minimum charge of $69.
Eternity rings
Full eternity rings: Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt.
Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of $69.
Half and three-quarter eternity rings: Due to the nature of the setting, all half and three-quarter eternity rings must be assessed to ensure whether they can be resized or whether they will need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of $69.
Wedding rings
For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to two sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of £69. All rings will be assessed by our team before confirming the price.
Diamond-set or gemstone-set wedding rings must be inspected before resizing to ensure that the nature of the setting will allow a resizing.
Bespoke rings:
We don't offer complimentary resizing for bespoke orders but where the resizing is possible we can do it for a fee of $69. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.
Bespoke orders cannot be refunded but can be exchanged. A charge applies depending on what the order is exchanged with. Please email service@austenblake.ca
or call +1 (800) 615 1345 to speak with our team for more information.
Our resizing address is:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
Please contact our Customer Care Team at service@austenblake.ca or call +1 (800) 615 1345 to speak with our team. They will be able to advise what is best to do based on your location and send you the instructions in case you need to post your jewelry to us.
Please return all items using a trusted, tracked, and insured courier service. Do not under any circumstances write Austen & Blake, diamonds or jewelry anywhere on the package.
Our jewelry is resized at:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
The standard timeframe for repairs is 10—14 working days. If you need to send your item for repair, please contact our Customer Care Team. In the unlikely event that there is a manufacturing fault, our Lifetime Manufacturing Guarantee means we’ll fix your jewelry free of charge. We will assess your jewelry once it’s been received and you’ll be contacted should any charges apply.
If an item must be remade, please allow 2—4 weeks for the process to be completed. For more information about repairs, please email service@austenblake.ca or call +1 (800) 615 1345 to speak with our team.
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